Help
Can't find it here? Write to us.
Seats and screenings
Where's my ticket?
In Yours, signed in with the email you booked with. It's also in the email we sent.
How do I get in on the night?
Show the code on your ticket at the door, from Yours. No phone? Give your name; the host has the list.
How do I join an online screening?
From your seat in Yours: “Go to the lobby” appears 30 minutes before.
I dropped out of an online screening.
Go back in from Yours. You rejoin at the frame everyone else is on.
How do I ask a question at a night in a room?
Scan the QR code on the screen, or open “Questions for the night” from your ticket.
Refunds and cancelling
Can I cancel a seat?
Yes, from Yours, for a full refund until the doors open (or until an online film starts).
What if the night is called off?
Everyone is refunded in full, automatically, and told why.
When does a refund arrive?
In 5 to 7 working days, to the way you paid. It shows on your receipt with the date.
The full rules
Renting and owning
How long is a rental?
48 hours from when you press play. Start any time within 30 days.
Can I get my money back?
Within 24 hours, if you haven't pressed play.
Your account
Why no password?
We email you a 6-digit code each time you sign in. Nothing to forget.
Can I be a filmmaker and a host?
Each account is one of audience, filmmaker or host. Use a second email for the second one.